• $ USD
  • Shipping to: Asia/U.S./Canada

GENERAL TERMS AND CONDITIONS OF USE

Welcome to glassesgallery.com ("Glasses Gallery"). Glasses Gallery holds strong a vision to safeguard every individual living every day to the fullest with the perfect eyesight professionally enhanced by our products. We are proud to be the ultimate online eyewear destination. Our lenses are all of great functionality, professionally enhanced using solely premium materials, finely polished with high-tech finishes with the aim to best take care of your optical needs. Other than high performance lenses, we carry a variety of boutique and non-mainstream branded frames customers have been longing for. We are the exclusive online distributor of Anson Benson and we carry brands like Anson Benson, Modential, Below The Fringe, Mykita, Lindberg, Blac, Blackfin, and Effector. We are the destination to go whenever you look for frames and lenses of supreme functionality not only for yourself but for any of your family members, whether they be aging parents or young children. We offer prescription sunglasses and sports eyewear for both genders at any age; we carry different sports eyewear packages custom-made for the sports devotees like golfers, runners, skiers, shooters, cyclists, tennis players, and the outdoor enthusiasts; our brands provide older people with clear and crisp vision yet come in super lightweight to create comfort; our Safewear collection brings active kids your most desired safety as it’s "kidproof" with materials known to have impact resistance 10 times the FDA requirement; we offer different multi-function lens packages to give parents total flexibility to bring home the best care for their children.

Glasses Gallery ("we" and "us") is on a mission to deliver the best possible shopping experience, one that is worth the customer's time, money and effort. We are also committed to bringing "you" (any person acting on Glasses Gallery with the intention of purchasing from Glasses Gallery) an experience that is pleasant and enjoyable. Our commitment has therefore driven us to take the opportunity to inform you of the following General Terms and Conditions so that you are aware of our policies.

These General Terms and Conditions (which include the Returns Policy, Intellectual Property Policy and Privacy Policy) are applicable to any use of Glasses Gallery and to any agreements concluded between you and us through Glasses Gallery. You agree to be bound by the Terms by accessing Glasses Gallery, regardless of whether you create an account or make a purchase. If you do not agree to these Terms and Conditions, you must leave Glasses Gallery immediately; you cannot use Glasses Gallery and / or buy any products or services through Glasses Gallery. We may make changes to Glasses Gallery, these Terms and Conditions of Use, or the policies and conditions that govern the use of Glasses Gallery at any time, and you agree to be bound by any revisions. If you breach any of the Terms, you are prohibited to continue using Glasses Gallery.

It is your responsibility to review Glasses Gallery and the General Terms and Conditions periodically for any updates or changes. Your continued access or use of Glasses Gallery shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes.

OBLIGATIONS OF CUSTOMERS

In consideration of your use of Glasses Gallery, you agree to: (a) provide true, accurate, current and complete personal information as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and update the Account Information to keep it true, accurate, current and complete. If in any case under reasonable grounds, we suspect the information provided is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current and future use of Glasses Gallery. Account Information is subject to our Privacy Policy (below). Please review our Privacy Policy to understand our privacy related practices.

CONDUCT OF CUSTOMERS

Any conduct by you that in our sole discretion restricts or inhibits any other users from using or enjoying Glasses Gallery will not be permitted. You agree to use Glasses Gallery only for lawful purposes. You agree not to post or transmit to Glasses Gallery any material which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, offensive, indecent, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise prohibited by any applicable local, state, national, or international law of any relevant country in the world.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of Glasses Gallery, use of Glasses Gallery, or access Glasses Gallery unless you first obtain our express written consent to do so. You agree not to provide any material to any third party without express written consent of Glasses Gallery. You agree not to access Glasses Gallery by any means other than through the interface that is provided by us for use in accessing Glasses Gallery.

You agree to not attempt to "hack" Glasses Gallery or any other websites you do not own. This includes but not limited to, trying to guess users passwords, "phishing", accessing "hidden" URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.

You agree Glasses Gallery owes no royalty or license fee to you or any third party for use of material which is posted or transmitted to Glasses Gallery. Glasses Gallery reserves the right to remove or edit content of such material, and is free to copy or use such material for both commercial or non-commercial purposes.

VALID PRESCRIPTION REQUIRED

You hereby certify that you have a valid prescription for the eyeglasses that you are ordering. You warrant that your prescription is used in accordance with the guidance of your eye care provider and by placing an order with Glasses Gallery that the information you entered is valid, true, and correct. You further certify that your prescription has not expired and you will renew your prescription in strict accordance with your eye care providers suggested regime. You understand that Glasses Gallery will not fulfill your order unless you have a valid prescription. You hereby agree that Glasses Gallery and/or its representatives may contact your eye care provider identified on the prescription, with questions, comments or concerns regarding your prescription. Glasses Gallery and/or its representatives may also request your eye care practitioner to provide Glasses Gallery with a copy of your original prescription, if necessary, to verify your prescription information and/or discuss your prescription.

PRODUCT DESCRIPTION

We have made every effort to describe and display as accurately as possible the colors, the designs and the material used for production of products being featured at glassesgallery.com. However, the images are a representation only, the actual colors and the clarity of the photos of our products you see may differ to the represented images; it will depend on your monitor and we cannot guarantee that your monitors' display of any color will be accurate. We also cannot guarantee that the images of the products featured at Glasses Gallery have depicted every detail of the products. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by Glasses Gallery is not as described, you may return it in unused condition with full contents to Glasses Gallery.

EXCHANGES AND RETURNS POLICY

Our products are delicately designed with quality and precision and daintily polished with gifted craftsmanship. We are confident that you will love our frames and lenses but if for any reasons you do not find the product satisfactory, you can return it within the first 30 business days upon receipt of your item; you are entitled to a money back return.

  1. Frames purchased without prescription lenses from Glasses Gallery may be exchanged for other frames of equal or lesser value; Glasses Gallery will not refund the difference if the exchange pair is of lesser value than the item returned.
  2. Frames purchased without prescription lenses from Glasses Gallery may be exchanged for other frames of higher value, and you will need to pay for the different in amount using the same credit or debit card account supplied to pay for the original order.
  3. Frames with prescription lenses may be exchanged. Exchange policy as above-mentioned ("1") applies. In addition, a lens-reordering fee will be charged, which is equivalent to 50% of the purchase price of lenses as specified on your invoice. Except for the situation of standard lenses package with prescription, lens re-ordering fee will not be applied.

REFUND POLICY

  1. Purchases of frames without prescription lenses from Glasses Gallery may be refunded. A $15 re-stocking fee for frames will be applied.
  2. Purchases of frames with prescription lenses from Glasses Gallery may be refunded. A $15 re-stocking fee for frames will be applied, plus a re-ordering fee for lenses, which is equivalent to 50% of the purchase price of lenses shown on the invoice.
  3. All refunds are limited to the maximum value of the original order, and will only be issued back to the same credit or debit card account supplied to pay for the original order.
  4. In the event that a Promotion Code is used, the amount to be refunded will be the purchase price shown on the invoice issued by Glasses Gallery minus any applicable re-stocking fee and lenses re-ordering fee.
  5. We are currently unable to accept returns of eyeglasses if the eyeglasses or their complimentary accessories are not in their original merchantable condition, or if the eyeglasses or their complimentary accessories are returned more than 30 days after the date of receipt.
  6. If lenses are deemed by the manufacturer to be defective, we will issue you a refund.

Procedures for Exchanges and Returns are easy:

  1. Fill out the Return Merchandise Authorization Form (RMA Form) that is included in our shipment and e-mail it back to our CSO at cso@glassesgallery.com.
  2. Our CSO will return your e-mail upon receipt of your exchanges or returns request, and follow up the process with confirmation of acceptance or denial.
  3. 1. You may contact our CSO at cso@glassesgallery.com for further instructions.

The RMA Number, found on top of your RMA Form must be written on the outside of the package. Any returned items that are not accompanied by an official RMA Number will not be accepted.

For Exchanges and Returns:

  • You are required to provide us with a tracking number for your returned item(s).
  • Products returned for exchanges or returns must be undamaged and unused (with Glasses Gallery tag attached to the frames) and in the resalable packaging provided with them (no open packages).
  • Exchanges and refunds will only be processed once the returned item(s) is (/are) received back in our facilities.
  • Cost of shipping of your purchases, as well as duties and sales taxes are non-refundable.
  • You will also be responsible for the return shipping cost for exchanges or returns.
  • In the case when your request for exchanges or returns has been denied, you will be responsible for the shipping cost to have your returned package sent back to the shipping address you provided.
  • We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods.

Important Notes:

  • Exchanges are limited to two exchanges per item within the first 30 business days.
  • If you are not satisfied with the exchanged product received, you can get a refund by exercising your "second exchange" right with re-stocking fee and lenses re-ordering fee charged wherever applicable.
  • Exchanges and returns can only be processed within the first 30 business days of receiving the original item.
  • All warranty credit is non-refundable.

SHIPPING POLICY

FREE Shipping and Delivery

At Glasses Gallery, we offer FREE SHIPPING to the United States, Canada, Hong Kong, Japan, Singapore, and Korea. We also provide EXPRESS DELIVERY for customers with urgent need of receiving their glasses. We would like to provide you with the following information for an estimation of time required to manufacture and ship your orders.


Table 1: Production Time

Order Type Processing Time
Frames only 2 business days
Frames with single vision lenses 3 to 5 business days
Frames with other lenses 5 to 7 business days
Sports frames with single vision lenses 5 to 7 business days


Table 2: Shipping Time

Ship To Standard Express
Price (US$) Shipping Time Price (US$) Shipping Time
FREE Shipping to:
United States, Canada, Hong Kong, Japan, Singapore, and Korea FREE 7-14 working days $10.00 1-2 working days


Important Notes:

  • Order(s) will be delivered to the address specified on the order form only after payment is fully received and production of lenses is completed.
  • Order(s) will be shipped using your choice of shipping arrangement (please refer to Table 2 for the estimated shipping time).
  • Any duties and taxes are the responsibility of the customer. You may be charged duties and taxes when the order has arrived in your country. The courier will contact the recipient to collect duties and taxes before releasing the shipment.
  • You may be requested to provide your Tax ID to clear customs. In that case, the information you provided is solely between you and your country’s Customs and Border Protection. Glasses Gallery will NOT receive any of your TAX ID or related information.
  • Once the order is shipped from Glasses Gallery, it is no longer the responsibility of Glasses Gallery.
  • Once the order is shipped from Glasses Gallery, even you contact us within 24 hours in order to make changes to your order, whether it be on the prescription or regarding any information, or to cancel your order, it is no longer possible.
  • Delays caused by courier companies will be handled in a timely manner but is not the responsibility of Glasses Gallery.
  • Order production may be delayed when insufficient / inaccurate information is provided by the customer.
  • We ensure that the lenses ordered via Glasses Gallery adhere to the highest ISO9001 standard quality.
  • FREE Shipping is only applicable to Standard Shipping.
  • Under rare situations whereby our production is delayed, the customer will be notified with an estimated shipping time.
  • The estimated shipping time is provided by the shipping couriers. If you have any enquiries regarding the estimated time, please do not hesitate to contact the courier directly.
  • Please be aware that shipping time may be affected by different factors such as weather, custom clearance, peak season and transportation situation. It is not our responsibility and you will need to contact the respective courier on your own to find out the shipping status.

California Consumer Warning

FOR CALIFORNIA RESIDENTS, PROPOSITION 65 WARNING: Polycarbonate Product Contains a Chemical Known to the State of California to Cause Birth Defects or other Reproductive Harm.
Glasses Gallery and other graphics, logos, and service names used on Glasses Gallery are the trademarks of Glasses Gallery. All other brands and names (including third-party product names) are the property of their respective owners.

TRADEMARKS

Glasses Gallery and other graphics, logos, and service names used on Glasses Gallery are the trademarks of Glasses Gallery. All other brands and names (including third-party product names) are the property of their respective owners.

365-DAY MANUFACTURERS' WARRANTY

1. All of our frames and prescription lenses are covered by a 365-day manufacturers’ warranty. If you notice any defects in your frames or lenses that are covered under our warranty (see Table 3 below), we will repair or replace your item FREE of charge, as long as it is returned to us within one year of purchase. Contact customer service department by e-mail to cso@glassesgallery.com to find out if the damage is covered under our warranty and we will be responsible for reshipping the defective item back to you after you courier the defective item to us at your cost.

2. Please do NOT attempt to repair eyewear yourself - we cannot accept products that have been tampered with for exchange under a manufacturer's warranty.

LENS DEFECTS

FRAME DEFECTS

What's Typically Covered What's Typically Covered
  • Cracks not caused by rough handling
  • Peeling coatings
  • Reshipping back to customer after repair/replacement
  • Stripped screws
  • Broken nosepad posts
  • Broken or loose hinges
  • Dislodged jewels or logos
  • Oxidation or discoloration
  • Reshipping back to customer after repair / replacement
What's Not Covered What's Not Covered
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Courier back to Glasses Gallery
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Courier back to Glasses Gallery

ELECTRONIC COMMUNICATIONS

When you visit Glasses Gallery, create an account with us, or send e-mails to us, you are communicating with us electronically. You consent to us sending you e-mails. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. If you wish to receive our newsletter we will use your name and e-mail address provided to send it to you. You may choose to opt-out of receiving our newsletter any time by simply clicking the unsubscribe button located on the bottom of our e-mail.

TRANSFER OF CONTRACT

  1. This contract is personal to you. You may not transfer the contract to any other persons.
  2. We may transfer, assign or subcontract your contract or part of the contract to any third person or company.

INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold us, Glasses Gallery (including its officers, directors, employees, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these terms of use by you. This includes the use of Glasses Gallery by any other persons using your account caused by your action or inaction. If you breach these terms of use and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situations where you breach these terms of use.

PRIVACY

For details, please refer to ABOUT US's Privacy Statements.

DISCLAIMER

For details, please refer to ABOUT US's Disclaimer Statements.

LINKS TO THIRD-PARTY WEBSITES

Outbound links from Glasses Gallery are provided for your convenience. Glasses Gallery has not reviewed the websites in great detail; the websites are not under the control of Glasses Gallery. You agree to access these links at your own risk. In no event shall Glasses Gallery, its officers, directors, employees, agents, affiliates, licensors, suppliers, or contractors, be responsible for the contents of any linked website or any link contained in a linked website or for any changes or updates to such websites. Inclusion of a link is for your convenience only and does not imply any endorsement by Glasses Gallery. You are responsible to comply with the terms and conditions of use of any linked website.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in Glasses Gallery or any of Glasses Gallery's content (including all copyright and trademarks) ("the Materials") are owned by, or licensed to, Glasses Gallery or otherwise used by Glasses Gallery as permitted by applicable law. The Materials may not be reproduced for any commercial or public purposes, republished, posted, broadcast, distributed or transmitted by you, or provided by you to any third party without the express written consent of Glasses Gallery. Nothing on the Website should be construed as granting you or any other person any right to use any Materials without the express permission of Glasses Gallery or the owner of the intellectual property rights in such Materials, except where you are expressly licensed to do so in accordance with these Terms of Use.

ADDITIONAL TERMS OF USE

Glasses Gallery may publish terms of use additional to (but not in substitution of) these Terms of Use. You agree to abide by all such additional terms of use as they may be updated from time to time. In case of differences or discrepancies between these Terms of Use and such additional terms of use, the latter shall prevail to the extent of the inconsistency, and only in respect of the sections of the Site in respect of which those additional terms relate.

COMMENTS ABOUT OUR TERMS OF USE

Shall you have enquiries or comments about our Terms of Use, please don't hesitate to contact us at cso@glassesgallery.com