All of our frames and prescription lenses are covered by a 365-day manufacturers' warranty. If you notice any defects in your frames or lenses that are covered under our warranty (see below), we will repair or replace your item FREE of charge, as long as it is returned to us within one year of purchase. Contact customer service department by e-mail to cso@glassesgallery.com to find out if the damage is covered under our warranty and we will be responsible for reshipping the item back to you after you courier the defective item to us at your cost.

Please do NOT attempt to repair the eyewear yourself - we cannot exchange products that have been tampered with under a manufacturer's warranty.

LENS DEFECTS

FRAME DEFECTS

What's Typically Covered What's Typically Covered
  • Cracks not caused by rough handling
  • Peeling coatings
  • Reshipping back to customer after repair/replacement
  • Stripped screws
  • Broken nosepad posts
  • Broken or loose hinges
  • Dislodged jewels or logos
  • Oxidation or discoloration
  • Reshipping back to customer after repair / replacement
What's Not Covered What's Not Covered
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Courier back to Glasses Gallery
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
  • Courier back to Glasses Gallery

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